Frequently Asked Questions

Hi

If for some reason your card is declined or cannot be charged, your subscription becomes INACTIVE. This means you will need to delete your entries and rejoin with another card.

In your Manager dashboard, you will see the CLUB CODE in the  "Game Details" area, showing you the CODE or direct URL (link) - you can copy and paste this code or  link, and paste it to WhatsApp, Facebook etc. OR write it onto one of our FREE posters. (request through the contacts page) These links are also available on the buster game page itself, and they are also available in all your player's individual dashboards, so that all people associated with your game can share the link.

You can withdraw funds via your manager dashboard. As your players make membership subscription payments the available funds increase. This is clearly displayed in your dashboard in the "request withdrawal area". Simply click the "Request Withdrawal" arrow in the available field and this will send us a request to process. We suggest you request a withdrawal of all funds after each game is complete. The process takes up to 72hrs. Make sure to complete the clubs nominated bank account details so that we can action your withdrawal. Our team will check your withdrawal amount against the players subscriptions whilst processing.

The game switches to "Finished" status in your dashboard when a player or multiple players land exactly on 21. Its your responsibility as manager to clearly inform players of the prize pay-out, and that this will be evenly shared between multiple winners. The amount you pay-out is your concern, but to stay within the UK small lottery rules, £500 should be a maximum. You can decide to pay-out a range of prizes if you wish for 1,2,3 or even Winner and Wooden Spoon. FB takes no responsibility for your prize pay-outs. The game will be clearly visible online, until you "Restart" the next game, via your dashboard.

If you bust, your out of the current game. Like in pontoon, the limit on the game is 21. If you go over 21 when the nightly scores are updated in the game, then you BUST and will sit the rest of this game out. If you have more than one entry these carry on as normal. You BUST in only this game, and your ACTIVE entires will still be included in future games by your manager, so long as your payment subscriptions are valid.

We take all complaints seriously and always try to find the right solution, as quickly as possible. If you have a complaint, please contact us, by telephone or post. You can find these details on our contact page.

We will attempt to resolve any disputes or complaints that you may have in regard to our products or service, and its complaints procedure is as follows:-

First Stage

If you wish to raise any issue with us, then please email us using technical@footballbuster.com email address.

If you would rather to speak to a human operator, please call 0845 2260 192.

We will attempt to respond to all emails and telephone calls within 24 hours.

In dealing with any disputes or complaints we will ensure that at first instance you receive the name and status of the individual that will be handling your complaint.

Second Stage

If you have a dispute in relation to our products or service which you believe that Technology Direct Limited has not satisfactorily resolved at the First Stage referred to above. We shall ensure that your dispute or complaint is considered by a manager or supervisor.

Third Stage

If your dispute or complaint is still not satisfactorily resolved after the implementation of the Second Stage of our complaints procedure, you are invited to approach an Alternative Dispute Resolution Entity. We agree to be bound in respect of any such adjudication provided by such entity in relation to your dispute or complaint.

Record Keeping and Reporting.

A consumer dispute can be legitimately pursued with such a service for up to 12 months following the date at which all attempts to resolve the dispute between the customer and operator have failed.

Technology Direct Limited will keep a record of all complaints it receives for a minimum of 2 years.

Players monthly payments are triggered on the same day of the month as your initial payment. So if you joined and created an entry on the 9th the subscription payment will trigger on that date the following month.

If for some reason your card is declined or cannot be charged, your subscription becomes INACTIVE. This means you will need to delete your entries and rejoin with another card.